Please note that this translation is provided for information purposes only and that our terms and conditions are bound by German Federal Law
All offers, deliveries and services are subject to these terms and conditions. By placing order you agree to abide exclusively by these terms and conditions. Verbal agreements which differ from the following conditions are only valid when confirmed by us in written form. Orders will be invoiced at the prices valid at the time of delivery. Prices are subject to change without notice.
Orders are delivered after payment in advance. Payments are processed through Paypal. For overseas customers, shipment will only be made after receipt of payment. All deliveries are made at the expense and risk of the buyer. Risk transfer takes place once the goods are no longer in our possession. At the request of the buyer, deliveries can be insured against loss or damage for a small fee. The delivery date will be considered the date of shipment. Agreed delivery times will be met wherever possible.
We reserve the right to make partial deliveries in order to facilitate quick order processing. We shall not be liable for any problems caused by acts of nature, technical problems, material defects or delays caused by our suppliers. Complaints relating to recognisable manufacturing defects or external damage to the product must be made in writing within 8 days of receipt of the goods, by hidden defects immediately upon discovery. The goods must be returned carriage paid with a detailed description of the problem and proof of purchase (copy of delivery note or invoice). Loss or damage during transport must be reported immediately to the carrier (Deutsche Post, Spedition, Bahn, etc.). Any damage must be certified by the carrier before handing over the goods. If any damage is found despite the packaging being intact, this must be reported immediately.
Retention of title
All deliveries are made subject to payment. All goods remain the property of the seller until payment has been received in full.
Buyer and seller both independently agree that their personal details can be held in our electronic data retrieval systems. These details are required only for the purposes of your purchase and will not be passed on to third parties.
Place of fulfilment
Place of fulfilment and delivery is Lohmar, Germany. These terms and conditions are bound by the Laws of the Federal Republic of Germany, including any business with foreign customers. Should any part of these terms and conditions be or become invalid, this does not affect the validity remaining terms and conditions. The invalid part shall be replaced by a condition which best suits the commercial aims of the original conditions.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Neil Grant Music Production, Ingerer Str. 35, 53797 Lohmar, Tel.: +49 2246 9257611, Fax: +49 321 21307555, Email: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Terms of delivery
All prices are inclusive of VAT, but exclude postage and packaging. Delivery within the Federal Republic of Germany per Deutsche Post. Delivery within 7 working days after receipt of order.